Where your flight is, and what to do if it changes.
Check your booking
Sign in and open the booking under My bookings. It shows every flight with its scheduled times, the airline's booking reference (PNR) and your e-ticket numbers. If the airline has changed a time, the booking shows the new schedule and we will have e-mailed you about it.
Live departure information
On the day of travel, the most up-to-date departure gate, delay and cancellation information is on the airline's own website or app under its booking reference, and on the airport's departures board. Check in online with the airline where it offers it, usually from 24 to 48 hours before departure.
If your flight is delayed or cancelled
- The airline is responsible for rebooking you or refunding the fare when it cancels a flight; we will help you claim either.
- For a long delay, keep your receipts — meals and hotels may be reimbursable depending on the route and the airline.
- Contact us through the details at the foot of every page and we will act on the booking with the airline for you.