These terms apply to every booking made on this site. By searching, booking or paying here you agree to them. Please read them together with the fare rules shown for each flight and the conditions of the hotel you choose — those are the airline's and the hotel's own terms, and they apply as well.
1. Who you are dealing with
TRIP FINDY sells travel as an agent. When you book, a contract for the flight is made between you and the airline, and for a hotel between you and the property; we arrange it, collect the payment and issue your documents. Our contact details are at the foot of every page and at support@tripfindy.com.
2. Prices and payment
Prices are shown in the currency of this store and include the taxes and fees we know of at the time of the search. Airline prices are held for a short time only; the page tells you how long. A fare is confirmed when your payment succeeds and the airline issues the ticket, and you receive the e-ticket by e-mail. If the airline changes the price between your payment and issue, we tell you before anything is issued and refund you in full if you do not accept the new price.
3. Your details
Names must match the passport or ID each traveller will carry. Airlines charge to correct names after issue, and some will not correct them at all. Check every name, date of birth and passport number before you pay.
4. Changes, cancellations and refunds
Whether a ticket can be changed or refunded, and at what cost, is set by the fare you chose; it is shown before you pay and on your booking page. Requests are made from your booking page and are subject to the airline's or hotel's rules and fees, plus any service fee shown to you before you confirm. Refunds go back to the method you paid with, once the airline or hotel has released the money to us.
5. Travel documents and entry requirements
You are responsible for holding a valid passport, visas, vaccinations and any other document your journey needs, and for meeting the entry rules of every country on your route. We are not liable when travel is refused for lack of them.
6. Our responsibility
We take care to show accurate information, but flight times, hotel details and prices come from the airlines and hotels and can change. Airlines may reschedule or cancel; when they do, we pass on what they offer (a new flight or a refund) and help you with it. We are not liable for losses caused by an airline, a hotel, weather, strikes or other events outside our control, or for indirect losses.
7. Your account
Sign-in is by a code sent to your e-mail address. Keep that mailbox secure; anyone with access to it can see and manage your bookings here.
8. Complaints and law
If something goes wrong, contact us first and we will do our best to put it right. These terms are governed by the laws of the country where TRIP FINDY is established, and disputes go to the courts there.